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×Exchange / Refund /Return Policy
Pinky Bears reserved the rights to modify or change the policy at any time without further notice. Please ensure you have read through all terms and condition to avoid any misunderstanding.
1. PinkyBears will not entertain any cancellation, refund, exchange of products due to customer’s mind change once payment is accepted.
2. We will only accept exchange / return requests if
a. We delivered the wrong product to customer due on our mistakes
b. The products ordered are out of stock
c. We delivered a damage/defective item(s) to customers. However, we will ensure all items are in good quality and good conditions before we send out.
Notes : Please take note that we are not responsible for any damage caused during pos delivery as we will make sure the package are wrapped nicely and securely to avoid any damages.
3. Customer will have to pay for the postage fees for all exchange/returned items.
4. For any request on product exchange/refund due to the items damaged, please provide a photo shoot on the damaged products and email to us at pinkybearsboutique@gmail.com . If the problem is due to pinky bears faulty, we will refund the full amount of the product to you via bank transfer.
5. We will not accept for any exchange /return / refund if :
a. The product is a clearance stocks/sales items.
b. The product has been used, washed, stained and the packaging is opened.
c. Product doesn’t looks or as in expectation of customers.
b. The product has been used, washed, stained and the packaging is opened.
c. Product doesn’t looks or as in expectation of customers.
Notes : Customers must check out the detailed photo, description and measurements before placing the orders. Returns of good sue to slight color difference will not be entertained due to the color presented on the photo might be difference due to the resolution of every computers.
d. Products damaged that caused by courier. In any cases, the products damage caused by courier, you must checked before signed and reject the items immediately.
e. Products which are not supplied from PinkyBears
e. Products which are not supplied from PinkyBears
6. We will provide a refund if :
a. The products is out of stocks
i. Customer can request for order cancellation and we will refund the full amount paid by customers due to the products availability.
ii. Customer may also request to change the order to others products available
b. We missed delivered the items to customers.
i. Sometimes during packaging, our agent might miss out the items but the possibility will be very small. In case, there is an items missed out, do contact us via email to request for the product refund.
ii. Customer may also keep the amount for the next time order instead of refund.
Exchange / Refund Procedure
In any case that required a refund request; you are always being advised to contact our customer care before you return the products to us. Do always inform us if you are to return the items to us and required for a refund. We will not be responsible for any loss or damage caused by this if customers did not informed us at the earlier stage.
For any products returned, we will check on the products condition before we proceed with the refund/exchange.
We will proceed with the exchange of products if the items returned are in good condition and eligible for an exchange. Customers will need to pay the postage fee if request for product exchange. If the product is out of stock, we will contact user whether to refund or choose another products. Once the request is confirmed, we will ship out the exchanged products within 2 business days.
Please ensure you provide the details below during the request:
i. Name :
ii. Contact Number :
iii. Address:
iv. Order Number:
v. Refund or exchange :
vi. Reason of refund /exchange :
vii. Products to exchange :
viii. Refund Banking Account No :
ii. Contact Number :
iii. Address:
iv. Order Number:
v. Refund or exchange :
vi. Reason of refund /exchange :
vii. Products to exchange :
viii. Refund Banking Account No :
We will not able to proceed if any of the above details are missing. Please ensure all the details filled in are correct and contactable. We will only be able to refund via online banking transfer and cash voucher.
Please contact us directly with any questions you may have.
Contact : 016-6756175
Have a question? Feel free to ask them here